Research Findings: From Access to Inclusion

Our research reveals a significant gap between institutional aspirations for inclusion and the lived experiences of students and staff. While there is strong recognition of the importance of accessibility, current practices remain fragmented, reactive, and dependent on individual effort rather than embedded systems.

59% of staff have received no formal training in digital accessibility.
Support systems are often ad hoc and difficult to navigate.
Digital platforms are inconsistent and unreliable.
54% of staff identify stigma as a key barrier to support.
Students report stress and academic impact due to accessibility issues.

Key Findings at a Glance

Main Themes

Digital Learning Challenges

Students face difficulties due to inconsistent use of platforms, lack of recorded lectures, and inaccessible learning materials.

Teaching and Assessment Barriers

Students struggle with passive teaching methods, rigid assessments, and a lack of flexibility in demonstrating learning.

Institutional Gaps

Low awareness of services (43%) Poor coordination Physical accessibility issues

Faculty Constraints

Lack of policy clarity (61%). Lack of time (72%) Lack of training (68%)

"Inclusion is limited not by lack of intent, but by lack of systems, training, and coordination."

Recommendations

Strengthen Leadership and Institutional Commitment

Establish a centralised accessibility and inclusion office to coordinate support and policy Develop and implement clear institutional guidelines Promote inclusive leadership, including visible roles for students with disabilities

Invest in Staff Capacity and Support

• Provide practical, hands-on training in inclusive teaching and digital accessibility • Offer administrative support for tasks such as captioning and accessible materials • Recognise inclusive teaching in workload and promotion models

Improve Digital and Physical Accessibility

• Adopt a single, consistent and accessible Learning Management System (LMS) • Ensure lecture recording and captioning across courses • Audit and upgrade campus infrastructure and digital tools to remove barriers

Build a Culture of Inclusion

• Reduce stigma through awareness and visibility initiatives • Improve student awareness of support services • Create environments where students feel safe to disclose and seek support